Oncourse Home Solutions hiring Product Owner in Greater Chicago Area | LinkedIn (2024)

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.

Position Summary

We are seeking a Product Owner who will be responsible for managing and executing product initiatives related to both customer-facing and internal applications across the entire business. Key areas of focus include digital customer interactions, omnichannel service management, and online claims processing.

As the Product Owner, you will support the product strategy and execution for applications serving both external customers and internal business users, ensuring alignment with user needs and business objectives. You will develop a deep understanding of our target customers and their requirements. Collaborating closely with stakeholders, including business owners, internal users, and developers, you will assist in creating a comprehensive tech roadmap and prioritize product features. Reporting directly to the Director of Product Management, you will contribute to the overall product vision and strategy.

This role will be based in our Naperville IL office. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities Include But Not Limited To

• Assist the Director of Product Management in defining and presenting the product strategy.
• Develop detailed user stories and maintain the product backlog.
• Coordinate with IT leads and developers to assist in technology tool selection.
• Gather detailed requirements from users, perform basic market research, and obtain user feedback.
• Manage day-to-day communications with business stakeholders, ensuring requirements are understood and documented.
• Refine the product backlog, prioritize features, and define detailed acceptance criteria.
• Participate in sprint planning sessions, providing detailed input and guidance to the development team.
• Translate high-level business and technical requirements into detailed user stories and tasks.
• Collaborate with developers to design and review technical specifications.
• Conduct quality assurance activities, including user acceptance testing and ensuring alignment with requirements.
• Assist in the creation of project charters, documenting specific user stories and tasks.
• Track and report KPIs related to business results post- implementation.

Experience

• 5+ years of Product Management experience in implementing customer-facing and internal business applications, specifically in an agile environment.
• Previous experience in implementations related to CRM systems, contact center operations, field services, or claims management.
• Systems experience with CRM platforms, field service management systems, and contact center technologies.
• Must be able to provide oversight and assist in defining the roadmap to deliver solutions that empower stakeholder groups to solve their operational and customer service needs.

Education (preferred And Or Required)

Bachelor’s degree or higher in a STEM field (Science, Technology, Engineering, or Mathematics) or a related discipline.

Certificates, Licenses, Registrations

N/A

Computer Skills Needed To Perform This Job

• Proficiency in Microsoft and Google Suites
• Proficiency in project management tools (Asana or JIRA)
• Understanding of CRM platforms, claims management platforms, other SaaS applications, phone systems, customer facing application, etc.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Action Orientated - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Analytical - Ability to analyze complex data sets, identify trends and patterns, and use data to inform decision-making. Strong understanding of statistical techniques, data mining, and data visualization methods. Ability to communicate findings in a clear and concise manner, both in written and verbal formats, to a wide range of stakeholders, including technical and non-technical audiences. Can perform in-depth analysis of data to support business decisions and provide meaningful insights to drive results.

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.